Bad Bosses and Whiny Employees

Recently I came across a post from The Other Librarian about institutional reluctance to implement technology initiatives. I think the author has some good points and certainly does a good job of voicing the frustrations of techies. But, I can’t help but think that all the energy he is putting into his frustration with management wouldn’t be better used moving his plans forward. To quote the Brazen Careeerist, “There are no bad bosses, only whiny employees.[If you haven’t read it, Daniel Chudnov had an excellent post on One Big Library about the frustration some techie librarians are feeling. If you haven’t read it, I highly recommend it, even if you aren’t a techie librarian. I think it applies to anyone trying to promote new ideas in their library.]

First, let me commiserate, I have been the person at work trying to get the library to embrace technological change. With regard to those changes, I have had mixed results getting them implemented. Some were never implemented, some were, and some were implemented after I had left. I have even implemented some and lived to regret it. Having gone through the frustrations that Ryan is expressing, I totally agree with much of what he has to say.

Technology is not a threat to librarians. Really it is something we need to be embracing and most librarians are. Public libraries are still the only access to information for a large portion of the population, especially when that information is online.

You don’t need to wait for the perfect solution to start applying technology. Technology is changing rapidly — and more and more rapidly all the time. Choosing a technology and going for it, even when the technology isn’t quite ready can still add value for your users. As Ryan mentions the rapid development of software may solve the problem by the time you are implementing. But even if it doesn’t, the increasing interoperability between systems is making it easier to ditch one system if it doesn’t meet your need and move to another one. And, …

Projects that fail can still be valuable. A lot can be learned from failure for the individual and for the institution. Hopefully, the first lesson that is learned is that the failure of most projects won’t mean the end of the world. Shortly after I had started at a FPOW, we were discussing upgrading the OPAC. Almost everyone at the table expressed a concern about how faculty would receive any changes to the OPAC. Being younger, and less wise, I ranted and raved about “changing it every month until they got used to change” while pounding my shoe on the table Khrushchev-like (well, the shoe stayed on my foot, but the table-pounding happened). I learned later that the previous upgrade to the OPAC had gone poorly and some faculty did, in fact, still harbor a grudge about it. But, even in this case, the only way past those hard feelings is to show those faculty members that you learned from the last time and wouldn’t make the same mistakes.

The main flaw in Ryan’s post is that he says, “Technology has reached a stage that any idea to implement a technology ought to begin with a “yes.”,” but he doesn’t make the case why technology deserves that “yes”. What “stage” is it where you can assume a yes? Wouldn’t we like all of our ideas to receive a “yes”, whether or not they are technology-related? What is different about technology that it should be given a ‘”yes”? Shouldn’t all new ideas start with a “yes”? Don’t the people who want to bring new ideas into reference deserve the benefit of the doubt also? It seems the focus is on technology because that’s where the author works. And for that reason, technology ought to get the benefit of the doubt.

Unfortunately, there are many good reasons to give a “no”. So, it is probably not reasonable to expect a yes. I’m not trying to say that there aren’t bad “nos” out there. I do wish that more managers started from, “Sounds good, what do we need to do to make it happen.” But the reality is that it is safer, quicker, and easier to say “no”. So it is up to us, the techie librarians to make it easier to say “yes”. This is the other problem I have with Ryan’s post, it gives up too much responsibility to management. Instead of taking responsibility for showing how “sexy, in-demand and turning heads” his ideas are and creating a “yes”, he complains that management is “telling us we are fat in our jeans.”

Managers are people too. I think it is easy to forget that managers are people too and are under a lot of the same pressures that you and I are under. This was pointed out to me in one of my first professional jobs out of library school. Many of the younger librarians were frustrated about the management team because it would strike down ideas for what often seemed like arbitrary reasons. We wasted many hours grumbling about the management team. One day, I was grumbling to a friend of mine who was a member of the management team. After listening to me complain about how management won’t do this, but they should because of that, he said to me, “They don’t know that. You need to tell them that.” It was eye-opening. How could they not have known? But of course they didn’t know. They are concerned with completely different issues. I was the expert in that area.

The point is that we can’t expect a “yes” – we can’t even expect that they will understand what we are talking about. Not because it is hard to understand, but because they are not the people who are knowledgeable about this stuff, we are. They are worried about demands from reference, from special collections, from patrons, from faculty, etc. They want to do what’s best, but they don’t have all the background knowledge that you do. If you want to move forward with a project, it is up to you to take responsibility for creating the “yes”. That’s what looks sexy to management.

In addition, because managers are people, they don’t want you to tell them that they are fat in their jeans either. Penelope Trunk from the Brazen Careerist tells the story of when she worked for someone who refused to learn how to use a computer. She even did some of his word processing (‘He once said to me, “You’re such a fast typist!” And I thought, “You’re such a complete idiot!”’). Instead of expressing that thought, she realized that there was a lot she could learn from him and that his shortcomings gave her an opportunity to show her talents.

The fact is that it is not about “nay-ers” who want to plan versus “yeah-ers” who see the value. I consider myself a “yeah-er” who wants to plan, because I see the value. I also see using my experience to help plan as somewhere that I can contribute. So the next time that someone makes a point about planning, test them out. See if it is an offer to help with the plan. Draw them in, “Hey, you are right, we do need to consider some issues. You seem to have some real insight, can you help me out?” To be frank, it probably won’t work, but at least they’ll know that you care about their issues and you value their input. Hopefully, at least you will at least gain someone who is on your side.



3 thoughts on “Bad Bosses and Whiny Employees

  1. Hi. Thanks for linking to Brazen Careerist. When I read this post I am struck by how simliar the library issues sound to the public school issues.

    My friend is in charge of implementing technology for teachers to use in one of the largest school districts in the country. And the pushback is incredible. Especially given how inevitable the switch to technology is.


  2. Hi Ron. I should add that I’ve had a few other posts since then that perhaps toned the message down a bit. A few things that I’ve said were:

    “say ‘yes’ as least as often as you do with other services.”

    “say ‘yes, I will learn some of this with you.'”

    and so on. My broader point, of course, is that so often people start with the issues and problems without even understanding what they are saying “no” to.

    Also I speak less as a whiny employee and more as a tech manager. I’ve found the “yes, now write up a 2 page brief on what you want to happen” method has been really useful so far. And just today, in fact, I presented a list of 15 top ideas to prioritize. Seeing all those briefs together in a big package really provided people with some perspective on the need for solid planning, especially with technology related items.

    The important thing was that I got the ideas (even the bad ones) in the first place. I believe that starting with the “yes” got me to this stage.

    Great post though and I definitely will look out for the Brazen Careerist. As a great blogger, Walt Crawford, suggests, balance is key to successful libraries. How we achieve that balance, I guess, is up to debate. 🙂

  3. Ryan,

    I never intended to label you either a bad boss or a whiny employee. But I guess I did put you on the spot a bit.

    I completely agree that often people focus on the issues or problems without reflecting on what can be gained. Although I suspect they have an idea what they are saying no to, more work.

    It is great that you are practicing what you preach and starting with a “yes”. I just wanted to tell people that “no” doesn’t have to be the end of it.

    Thanks for the comment. I’ll have to go back and catch up on your posts.

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